At Downtown Mart, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy.

RETURN POLICY

1. You can return or exchange a product within 7 days of delivery.
2. To initiate a return or exchange, please contact our customer support team via phone, email, or chat.
3. Please provide your order number, reason for return, and whether you would like a refund or exchange.
4. We will provide a Return Merchandise Authorization (RMA) number, which must be included with your return.

REFUND POLICY

1. Refunds will be processed within 5-7 business days of receiving the returned product.
2. Refunds will be issued in the original payment method.
3. Refunds will include the full amount of the product, minus any shipping costs.

EXCHANGE POLICY

1. If you would like to exchange a product, please contact our customer support team.
2. We will provide a replacement product or store credit, depending on your preference.

CONDITIONS FOR RETURNS

1. Products must be in their original condition, with all tags and packaging intact.
2. Products must not have been worn, used, or altered in any way.
3. Products must be returned with all original accessories and documentation.

EXCEPTIONS

1. Certain products, such as personalized or customized items, may not be eligible for returns or exchanges.
2. Products that are damaged or defective may be eligible for a replacement or refund, but must be reported within 3 days of delivery.

CONTACT US

If you have any questions or concerns about our return and refund policy, please contact our customer support team:

Shop 3, 4 Maple Tree Garden Homes, Near, Surdhara Cir, Thaltej, Ahmedabad, Gujarat 380054